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Terms and Conditions of the Tour Operator Kreta Reisen - kreta.com GmbH & Co KG


YOUR USE OF OUR WEBSITE Kreta.com Authorised use: You only use Our Website Kreta.com:
1a - to get in touch with us for your bookings or travel arrangements
2a - to get information and availability of our products and services
3a - for purposes legitimately connected with purchasing our products and services
4a - You use our website kreta.com only for your own personal, non-commercial use only which will be reasonable and not abusive Non-authorised use: You agree that you shall not:
1b - false or fraudulent reservation.
2b - use our website in a way that causes or may cause an infringement of the rights of any other party.
3b - use this Website in any way that affects the performance of the Website or our systems or which interferes in any way with other users use of the Website
4b - access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. except that you may print off any individual page for your own personal use. The material & information on this website is property of Kreta.com
This Website contains links to other websites that may either be websites operated by companies which are partners of Kreta.com. You are not licensed to use any material & Information on our Website unless written permission is granted, and you may not meta tag any of these materials.

1. Conclusion of booking and booking confirmation

When booking via electronic commerce (Internet), the following applies to the conclusion of the contract: a) The electronic booking process is explained to the customer in the relevant application. b) while fulfilling the booking form the customer has a corresponding correction option available to correct his entries, delete or reset the entire booking form, the use of which is explained. c) By confirming the “Book now with payment” button, customers make a binding order to the tour operator to conclude the package travel contract. d) The customer will immediately receive electronic confirmation of receipt of his travel registration (confirmation of receipt). e) Transmitting the travel registration by pressing the button does not constitute the customer's right to the conclusion of a contract. f) The contract is only concluded when the customer receives the travel confirmation / invoice from the tour operator. The written travel confirmation/invoice contains all important information for the trip, e.g. B. Type of accommodation, additional programs and price. Any deviations in the content of the travel confirmation from the travel registration must be reported immediately same day after receiving the booking confirmation otherwise claims due to deviations are excluded if no complaint has been made.

2. Payment for your arrangements

When concluding the contract, a deposit of 25% of the travel price is due (for holiday apartments, houses, villas = 30%; for group trips = 40%), plus the booked travel insurance. If scheduled flights are included, the flight must be paid for directly, which increases the total deposit for the booked package. Payments are secured by sending the security certificate within the meaning of § 651k III BGB. We are a Tour Operator experts for Greece based in Germany since 1989, financially protected by TOURVERS in Germany. For every booking you will be supplied with the TOURVERS - Certificate. Your payments are protected. Payments: We use secure transmission, We protect your personal information: Credit-Card payment system Eurocard/Visa with the data-security-System of PCI DSS is vital to the implementation of information security and best practices in the credit card industry. The remaining payment must be made no later than 28 days before the start of the trip, provided that the trip can no longer be cancelled for the reasons stated in paragraph 4. If the travel price is not paid in full on time, this entitles us to refuse the service after setting a deadline and to charge compensation in the amount of the corresponding cancellation fees in accordance with paragraph 5.3.1. or paragraph 5.3.2. and 5.4. Short-term bookings, less than 28 days before departure, must be made in writing, with the entire travel price being due immediately. For offers with heavily discounted special rates for early birders, which require full payment after booking and have a 100% cancellation rate, we mark our offers with the note "Prepayment rate" and Non Refundable. There is no entitlement to a rebooking for these trips. Kreta.com offers customers the option to request a standard tariff for the same service with the cancellation rates valid in the general terms and conditions with the possibility of a 25% deposit and final payment up to 28 days before departure.

3. Services and prices

The scope of the contractual services results from our offers and the booking orders confirmed by you. Please check the booking confirmation/invoice carefully and inform us of any discrepancies immediately in writing by email in the same day. If you have not completed your online check-in, airport fees may apply to the airlines.

4. Service and price changes, termination, withdrawal by us Kreta Reisen Kreta.com GmbH & Co.kg

Kreta Reisen reserves the right to change the contractually confirmed prices in the event of an increase in transport costs or taxes for certain services, such as port or airport fees or a change in the prices for the trip in question, to the extent that the increase in transport costs or the taxes for certain services per person or per seat affect the travel price if there are more than four months between the conclusion of the contract and the agreed travel date.

In the event of a subsequent change in price, Kreta Reisen will inform the traveler immediately, but no later than 21 days before the start of the trip. Price increases after this point in time are not permitted. In the event of price increases of more than five percent or in the event of a significant change to an essential travel service, the traveler is entitled to withdraw from the travel contract without incurring any fees. The traveler has the right to assert this against Kreta Reisen immediately after Kreta Reisen has declared a price increase or change to the travel service.

Kreta Reisen can terminate the contract if the trip becomes significantly more difficult, endangered or impaired due to unforeseeable force majeure. This can be based, for example, on sovereign orders, such as the requisition of ships, aircraft and cars, as well as on crises, strikes, natural disasters (storms, floods, etc.), riots, epidemics, mobilization, destruction of accommodation and technical disasters. In the case of holiday homes, the contract can also be terminated if the owner changes. If the termination occurs for one of these reasons, Kreta Reisen will refund the travel price less compensation for the travel services already provided and, if necessary, still to be provided at the end of the trip.
Kreta Reisen and the traveller each bear half of the additional costs of return transport ( when transport is booked via Kreta.com). In all other cases the traveller is responsible for additional expenses. If the travel contract has been offered with a minimum number of participants, Crete Travel is entitled to withdraw from the travel contract up to 2 weeks before the start of the trip if the minimum number of participants is not reached. The customer will be informed of this immediately. Please note that the stated flight days and times are not part of the travel contract. We expressly reserve the right to make changes. In this context, we would like to point out that the day of arrival or departure should not be viewed as rest days. Passengers who have booked flights only are obliged to have the time of return confirmed by the airline no later than two days before the return flight.

5. Cancellation, rebooking, name changes, non-show

5.1. You can withdraw from the trip at any time before starting your trip. In your own interest and to avoid misunderstandings, we recommend declaring your withdrawal in writing form via e-mail. The decisive factor for the time of withdrawal is the receipt of the declaration of withdrawal by Kreta Reisen.

5.2. If you withdraw from the travel contract or do not start the trip, e.g. due to missed connecting flights, Kreta Reisen can demand appropriate compensation for the travel arrangements and expenses. When calculating the compensation, we take into account expenses and possible other uses of the travel services.

5.3. The amount of the cancellation fee depends on the travel price and the time of receipt of the cancellation notice. As a rule, the cancellation fees that we charge per travel participant are as shown below. With regard to the flat rates and prices quoted, we would like to point out that you have the option at any time to prove that Kreta Reisen incurred no damage or only lesser damage or expense than estimated. If the costs incurred as a result of the withdrawal are higher than the flat rate amount that can be demanded in accordance with Section 5.3, the customer will owe this amount.

5.3.1. for packages ( minimum 2 services) with hotel + flight + rental car or transfer:
up to 31 days before the start of the trip 40%
from the 30th day to the 22nd day before the start of the trip 60%
from the 21st day to the 15th day before the start of the trip 75%
from the 14th day to the 7th day before the start of the trip 80%
from the 6th day to 1 day before departure 85%
in case of no-show or cancellation after the start of the trip 100%.
Some hotels/apartments have special rates with prepayment and separate cancellation conditions, but we point this out in the online price presentation when creating the offer + invoice with the remark "Nonrefundable Rate" and "Prepayment".

5.3.2. own arrival/ only accommodation bookings
up to the 46th day before starting your trip 30%, but at least € 50 per person
from the 45th day to the 36th day before starting your trip 55%
from the 35th day to the 15th day before arrival 80%
from the 14th day to the 7th day before arrival 85%
from the 6th day before arrival 95%
on the day of planed arrival, in case of no-show or cancellation after the start of the trip 100%
Some hotels/apartments have special rates with prepayment and separate cancellation conditions, but we point this out in the online price presentation when creating the offer + invoice with the remark with the remark "Nonrefundable Rate" and "Prepayment".

5.3.3. The following cancellation conditions apply to holiday apartments, studios and apartments, houses and villas:
up to 46 days before arrival 40%
from the 45th day before arrival 70%
from 36 days before arrival 85%
from the 14th day before arrival 100%
Some hotels/apartments/houses have special rates with prepayment and special cancellation conditions, but we point this out in the online price presentation and offer creation + invoice with the remark "nonrefundable" and "prepayment".

5.3.4. Cancellation fee for group trips
For package tours (with flights):
up to 46 days before arrival 40%
from the 29th day to the 22nd day arrival 85%
from 21 days to the planed day of arrival, no-show or cancellation after the arrival 100%.
Some hotels/apartments have special rates with prepayment and separate cancellation conditions, but we point this out when we create an offer for groups + invoice with the remark "nonrefundable" and "prepayment". .

5.4. If the cancellation fee is unreasonable, it can be reduced by the court.

5.5. Rebookings
After conclusion of the contract, the customer has no right to make changes concerning the travel date, travel destination, place of departure, accommodation or type of transport (rebooking). This does not apply if Kreta Reisen requires a rebooking due to insufficient or incorrect pre-contractual information. In this case, rebooking is free of charge. If in other cases a rebooking is made at the customer's request, a rebooking fee will be charged in addition to the changed rate and any additional costs that can be proven by the organizer Kreta Reisen as a result of the change. These conditions also apply to name changes or name corrections. For package tours including scheduled flights, a rebooking or name change can only be carried out after withdrawing from the travel contract at the cancellation rates in our general terms and conditions and with simultaneous new registration. If the transport service is no longer available (hotel booking only) or the hotel service is no longer available (flight booking only), a cancellation fee will be charged proportionately with the cancellation conditions as mentioned above. Rebookings will be made at the current price on the day of the rebooking. In case of a change within the booked accommodation (e.g. change of room category, occupancy of the booked room, type of board or travel date), the price for the changed service will be calculated at the current price on the rebooking date.

5.6. Customer rebooking requests
Rebooking requests that are made later than 30 days before the start of the trip can, if their implementation is possible at all, only be carried out after withdrawing from the travel contract under the cancellation conditions as mentioned above and with simultaneous new registration.

5.7. Rebooking of the trip after the start of the trip
These are only possible in exceptional cases. The prerequisite for changing the travel duration is that a free return flight seat is available and that, in the event of an extension, the assigned room is free for the extension period. Additional costs resulting from rebooking the trip will be borne by the customer. The daily return flight and the extension days of the booked accommodation are calculated.

5.8. In case of name change, we charge a minimum fee of 80 euros per person up to 30 days before departure. If the booking includes flights, a name change is excluded. The cancellation conditions then apply. Participants and substitutes are jointly and severally liable. We can object to the change of person of the travel guest if this does not meet the special requirements in relation to the trip or if legal regulations or official orders conflict with this. If two or more people have booked a double or multi-bed room together and no substitute takes the place of a participant who has withdrawn, we are entitled to charge the full room price or, if possible, to accommodate the remaining participants elsewhere.

5.9.Special requests, your customer requests
When booking, Kreta Reisen endeavours to accommodate your special requirements (special requests) for special services that are not advertised, e.g. B. neighbouring rooms or rooms in a certain location, if possible. However, since these special requests cannot be guaranteed, special requests only become part of the contract if they are included in the booking confirmation ("confirmation/invoice") and marked as "binding". We forward special requests to the hotel, but these are not to be viewed as part of the contract. Please note that only identical catering services can be booked within a residential unit. This also applies to children traveling with you. For processing individual requests that deviate from the respective service description A fee of €50 per participant is charged.

6. Taking pets with you
There are only a few accommodations in Greece that allow pets. It is only permitted in cases where the service description expressly allows this.

7. Liability and limitation of liability of the tour operator
Kreta Reisen's liability for damage that is not physical damage is limited to three times the agreed price, provided that the damage was not caused by your negligence.

7.1. Tortious damages claims
For all claims for damages made against Kreta Reisen Kreta.com due to unlawful acts that are not based on intent or gross negligence, liability for property damage is limited to three times the agreed price. These maximum liability amounts apply in each case per participant and booked service. Possibly additional claims under the Montreal Agreement or the Aviation Act remain exempt from the restriction untouched.

7.2.Claims in cases of denied boarding, cancellation and delay in accordance with EU Regulation No. 261/2004 should not be directed to the organizer, but only to the operating airline. Baggage transport is based on the conditions of the respective transport company. Kreta Reisen Kreta.com is not liable for service disruptions, personal injury and property damage in connection with services that are merely arranged as third-party services (e.g. excursions, sporting events, theatre visits, exhibitions, transport services to and from the advertised origin and destination) if these services are expressly and clearly identified as third-party services, stating the contractual partner, so that they cannot be recognized by you are part of the booked services. A claim for damages against Kreta Reisen Kreta.com is limited or excluded as a result of international conventions or legal regulations based on them that apply to the services to be provided by a service provider, a claim for damages against the service provider only under certain conditions or Restrictions can be asserted or are excluded under certain conditions. You must be responsible for your participation in sports and other holiday activities. You should check sports facilities, equipment and vehicles before using them. Kreta Reisen Kreta.com is only liable for accidents that occur at sporting events and other holiday activities if they are at fault. We recommend to book an accident insurance.

If regular transport is provided as part of a trip or in addition to it and the traveller is issued with a corresponding transport document, Kreta Reisen provides third-party services in this respect, provided that this is expressly stated in the travel advertisement and in the travel confirmation. Kreta Reisen is then not liable for the provision of the transport service itself.

Claims for reduction and compensation expire after one year; The start of the limitation period is the contractually agreed end of the trip. This does not apply to damages resulting from injury to life, body or health that are based on a negligent breach of duty by Kreta Reisen or an intentional or negligent breach of duty by a legal representative or vicarious agent of Kreta Reisen. This also does not apply to other damages that are based on a grossly negligent breach of duty by Kreta Reisen or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of Kreta Reisen

8. Passport, visa, foreign exchange and health regulations
Kreta Reisen provides information about the essential passport, visa, foreign exchange and health regulations for German citizens. Kreta Reisen is liable for culpably incorrect notification. The traveler is responsible for compliance with the correctly communicated regulations. Any disadvantages resulting from non-compliance with these regulations will be borne by the traveller. Travelers who do not have a German passport should, in their own interest, obtain information from the relevant consulate/embassy in the country they are traveling to. The traveller should inform themselves in good time about infection and vaccination protection as well as other prophylactic measures; if necessary, medical advice should be sought. Reference is made to general information, particularly from health authorities, doctors experienced in travel medicine, tropical medicine specialists, travel medicine information services or the Federal Centre for Health Education.

9. Traveling with children:

10. Special information for holiday apartments and holiday homes
Consumption-based additional costs or those for additional services you require are generally not included in the price. If in the Unless otherwise stated in the service description, they are to be paid immediately on site. The holiday apartment/holiday home may only be occupied by the number of adults and children specified in the service description and listed in the confirmation. The specified arrival and departure dates are binding. When handing over the keys, a reasonable amount (deposit) may be required as security for any damage or usage-dependent additional costs to be paid on site. The deposit will be refunded or offset if the holiday apartment/holiday home has been returned in good condition at the end of the stay.

11.Luggage transport
Baggage transport is based on the conditions of the respective transport company. The traveler can view the baggage regulations and the conditions of carriage of the individual airlines/airline guides on the homepage of the respective airline/airline guide. As a rule, one piece of luggage is carried per guest when traveling by air. In principle, this does not apply to small children up to the age of two who are not entitled to their own seat. Any higher free baggage allowances and costs for excess baggage depend on the conditions of carriage of the respective operating airline. Medicines for your own use and valuables must (within the framework of the applicable security regulations) not be transported in checked baggage, but rather in hand luggage. Animals as well as special luggage such as surfboards, bicycles, golf equipment and other bulky items, such as B. Wheelchairs are not part of normal luggage. The customer must register the transport with the respective airline themselves; the customer bears any costs incurred for the transport, including in the destination area. If you book multiple hotels, the transfer between the hotels is not included in the price. We would like to point out that, in accordance with aviation law, any loss, damage or delay of luggage in connection with air travel must be reported by the traveler immediately on site by means of a damage report (“P.I.R.”) to the responsible airline. Airlines may refuse refunds based on international agreements if the claim form is not completed. In the event of damage to luggage, the damage report must be submitted within 7 days of being handed over, and in the event of delay within 21 days. In addition, the loss, damage or failure of luggage must be reported immediately to the tour operator, its representative or contact point or the travel agent. This does not release the traveler from reporting the damage to the airline within the period to be reimbursed within the above deadline.
11.1. The closing time for registration at the check-in counter is 120 minutes before the stated departure time.
11.2. Direct flights are not always “non-stop flights” and may include stopovers.
11.3.Claims in cases of denied boarding, cancellation and delay
of EU Regulation No. 261/2004 are not addressed to the organizer, but exclusively to them the operating airline.

12. Place of Jurisdiction
The traveller can only sue the tour operator at its registered office. The traveller’s place of residence is decisive for actions brought by the tour operator against the traveller, unless the action is directed against registered traders or persons who have moved their place of residence or usual place of abode abroad after conclusion of their contract, or their usual place of residence at the time the action is brought is not known. In these cases, the registered office of the tour operator Kreta Reisen Kreta.com is decisive.


1. We ask you to take into account that special requests that go beyond the content of our internet portal can only be confirmed by us after consultation.

2. In your own interest, we recommend that you take out travel cancellation insurance, emergency service, travel health insurance and luggage insurance. If you do not want this complete protection, we recommend taking out travel cancellation insurance. You can get this insurance from Kreta Reisen – kreta.com or from your travel agency. Travel cancellation insurance must be taken out within 14 days of receipt of the booking confirmation. If you book up to 14 days before the start of your trip, insurance can only be taken out on the day of booking, or at the latest on the following working day. We also recommend taking out replacement travel insurance for unused travel services.

3. Valuables and medication are kept in hand luggage as liability during transport is limited.

4. Despite our best efforts, we unfortunately cannot rule out the possibility that problems may arise in individual cases when carrying out the trip. In this case, we would like to point out that the traveller is obliged to inform us of his complaints immediately. If the traveller culpably fails to report a defect to us Kreta Reisen immediately, there will be no claim for a reduction.

5. If the trip is significantly impaired as a result of a defect, the travel participant can terminate the contract. However, termination is only permitted if Kreta Reisen does not provide remedial action within a reasonable period of time determined by the travel participant.

6. Performance Changes Before the contract is concluded, Kreta Reisen can make changes to the service descriptions at any time, of which you will of course be informed before booking. Changes to essential services compared to the agreed contractual content that become necessary after conclusion of the contract and before the start of the service and which were not brought about by Kreta Reisen in good faith are only permitted if they are not significant and do not affect the overall of the booked service. Any warranty claims remain unaffected, especially if the changed services have defects. Kreta Reisen will inform you of any changes to services immediately after they become known. If necessary, Kreta Reisen will offer a free rebooking or a free cancellation. The attached train-to-flight ticket ( Within Germany) may be available to you for alternative transport due to a change in airport. In the event of a significant change to an essential feature of the travel service, you as customer have the right to withdraw from the contract.

7. If changes in the law make it necessary to change our “General Termns and Conditions” in individual points during the term of our website, we will use these conditions as the basis for our new contracts, which will be concluded from the time the new provisions come into force. You will receive the new conditions online on this page.

8. General Information
We count on your obligation to cooperate so that you have a wonderful time in Crete. Please contact us immediately by email if you notice on site that the contractual service to be provided is not being provided so that we have the opportunity to remedy the situation. We are glady at your disposal online and via phone and will respond to your concerns immediately. We, Kreta Reisen - Kreta.com are your first point of contact for complaints. 8.1. Your personal data will be processed and used electronically to the extent necessary to execute the contract. All your personal data will be processed in accordance with German and European data protection law.

The invalidity of individual provisions of the contract does not result in the invalidity of the entire contract. The same applies to them Current booking conditions.

As of September 2023

Tour Operator: KRETA REISEN - kreta.com GmbH & Co. KG
40474 Düsseldorf
Tel: +49 211 96666140
Tax ID: DE 253 273 821

Sitz: Düsseldorf | Amtsgericht Düsseldorf HRA 27687
phG: Kreta Reisen kreta.com Verwaltungs-GmbH
Sitz: Düsseldorf | Amtsgericht Düsseldorf HRB 103678
Geschäftsführerin: Nikoletta Fotiadou-Brack
USt-Id Nr.: DE 253 273 821